Terms & Conditions
Your use of MarKov Prints is subject to the following terms and conditions:
Work cannot commence for the Client, until we issue the Client with an estimate for the print charges and VAT.
We accept most major credit and debit cards including Visa, MasterCard, Delta, Switch and Solo.
Your card will be charged on receipt of order.
All amounts payable must be paid in full in pounds sterling (unless otherwise indicated) without any deductions or set offs.
If the Client’s payment is rejected or refused or if the Client defaults in payment,
the amount owed will be treated as overdue and we will be entitled to immediately suspend
or cease the provision of the relevant service to the Client until payment has been received.
We hold Retention of Title to goods until invoice is paid in full.
You will be advised by e-mail as soon as possible if your order is delayed or we are unable to complete it due to artwork problems.
If a delay does occur then we will give you an estimated delivery date for that item.
We ship to most countries in the World. Please ‘Contact Us’ if you have any queries: email@example.com
VAT at 20% is included in the purchase price of all items within the EEC. For items sent outside the EEC we will deduct the relevant tax once your order is received
and inform you by e-mail of the amended amount.
Please note that all orders sent to USA and the Rest of World may be subject to local import duties and taxes.
These charges plus any charges for Customs Clearance must be borne by you, the customer.
Markov Print are unable to refund bespoke items ordered from us, are created explicitly and uniquely for you.
This means that unfortunately we are not able to offer you a refund or a cancellation once the order has been accepted and manufactured.
However this does not affect your statutory rights.
To return any items please send an email explaining reason for return:
We will then send you a Returns form, please insert the return form to your parcel.
On receipt of the goods we will inspect and investigate your return as soon as possible should it be applicable.
Customers are responsible for examining the goods. No claim of any kind, however caused, shall be accepted if the goods have been cut, or further
processed. Claims must be made within 14 days from delivery date.
*Please note carriage for returns is at the customers own cost.
Sign-off and Collection of Work
Clients are encouraged to visit our studio to approve colour matches and sign-off on the commencement of all print jobs.
MarKov Prints aims to match colours as closely as possible but due to variables in the process an exact match from screen
to final printed fabric is not always achievable.
As all fabric is steamed and washed there may be a degree of shrinkage between 5% and 15%.
Clients need to be aware that it is difficult to match a colour on-screen, to a colour once printed on the fabric.
Clients are encouraged to collect their completed work in person.
It can be despatched via courier or other delivery services at a cost to the Client, payable online before the print job is despatched.
In so far as is permitted by law where work is defective for any reason, including negligence, the company’s liability (if any) shall be limited to rectifying such defect,
or crediting its value against any invoice raised in respect of the work. Where the Company performs its obligations to rectify defective work under this condition
the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective work and the buyer shall not be entitled to any
further claim in respect of the work nor shall the buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries.
The Company shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the buyer arising from delay in
transit, whether as a result of the Company’s negligence or otherwise. Where the Company offers to replace defective work the buyer must accept such an offer
unless he can show clear cause for refusing so to do.
If the buyer opts to have the work re-done by any third party without reference to the Company the buyer automatically revokes his right to any remedy from the
Company, including but not exclusively the right to a credit in respect of work done by the Company.
You are responsible for all of the images you send to Markov custom printed fabrics service. You must have the legal copyright each image that you send us.
As a condition of your use of this service, you hereby certify, authorize and warrant that you own the copyright or are authorized by the owner of the copyright, or
own the the rights to any of the content, photo or digital images you will send to Markov Print. You have obtained signed written Releases from the owner(s) of any
and all copyrighted images.